Mountain Mudd Espresso strives to constantly improve the support we provide to our franchise family. Highly specialized teams partner resources with functional expertise in business consulting, marketing, operations and training, to support our franchisees. Our primary focus is to evaluate local marketing data, people development, financial opportunities, and training information with franchisees to create tactics and business strategies to constantly improve efficiency, effectiveness and results. From your initial deposit to your store opening and beyond, we’re here for you. Your success is our success!
Location, location, location!
Our franchise staff offers aid and guidance with the ever-important site selection process. Customized procedures and proprietary formulas are used for determining the ideal site for each Mountain Mudd retail outlet. We work directly with franchisees to review area demographics and suitability.
Permitting Assistance
Once the proper site has been selected and approved, we help guide franchisees through regulatory process and applicable site preparation requirements. Personal communication is key during this phase. A dedicated staff member is available for you during this time.
Unmatched Corporate Training
Well trained staff and world class coffee are the two of the most important Mountain Mudd ingredients. To ensure your comfort with all franchise operational aspects, we double up on training. Round one happens over the course of a few days at the University of Mudd in Billings, MT. Round two happens at your very own Mountain Mudd retail store. Total training time can be as much as 10 days.
Business and Marketing Planning and Development
Planning for success is vital. All organizations must plan. Since 1994, we’ve thought of everything. Trust us! We share it all with you. Though our successful campaigns out weigh the failed ones, we’ve had great triumph and unfortunate loss. One of the many benefits of franchising is that you won’t be repeating our mistakes! Great promotions. Great Coffee. Great People.
Delivery and Set-Up
Delivery and installation of kiosks and equipment is included for kiosks installed in the continental United States.
Product Distribution:
Mountain Mudd Distribution Center is a one-stop shop for virtually all of the ingredients and supplies used in Mountain Mudd stores. Our beans, syrups, and drink mixes are delivered along with other optional products such as paper items and small wares directly from our warehouse to yours. We are committed to providing superior service and the finest quality ingredients at the best prices.
Ancillary Business Centers
Hospitality programs for hotels, catering, and limited retail product distribution are allowed and encouraged inside of your trade area. These business outlines are provided to you at no charge.
Ongoing Quality Management
The quality management process is comprised of three functional areas and teams: Research and Development (R&D), Quality Assurance (QA), and Quality Control (QC). R&D focuses on developing quality products worldwide. This includes making existing products better, developing new suppliers to meet our growth and strategically adding new products. The QA team is responsible for system wide product quality. This includes supplier audits and monthly compliance evaluations at our corporate facility. QC performs random, on-site inspections to ensure standards are met prior to shipping products from the distribution center. In addition, this team monitors the quality and consistency of finished drinks being served at the kiosks through secret shopping and in person kiosk assessments.
